We're partnering with a fast-growing SaaS company that is looking to hire an Account Manager to manage and grow a portfolio of enterprise customers.

This is a commercially focused role where you'll be responsible for renewals, expansion opportunities and executive stakeholder engagement across a portfolio of established customers.

The business works with some of Australia's and the world's most recognisable brands and has built a robust reputation within its market.

Responsibilities:

- Manage a portfolio of enterprise customers
- Own renewals and retention outcomes
- Identify expansion, upsell and cross-sell opportunities
- Build relationships with key stakeholders from operational users through to executive sponsors
- Identify risks early and proactively develop retention strategies
- Work closely with customer success, product and leadership teams

Requirements:

- 2+ years experience in Account Management, Customer Success or Customer Growth roles
- Experience managing renewals and commercial conversations
- Exposure to upsell and cross-sell opportunities
- SaaS or software background preferred
- Experience working with Salesforce or similar CRM

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📌 Account Manager (SaaS) (Melbourne)
🏢 Kaliba
📍 Melbourne