Procedure and Process Analyst
Caltech Group Pty Ltd — Futures Rd, Cranbourne West VIC 3977
ABN
About Us
Caltech Group is a Victorian based electrical services company specialising in solar energy systems, security solutions, and electrical testing and tagging services for residential and commercial clients. We are committed to delivering high quality, compliant, and customer focused services through our experienced and qualified technicians, with a strong emphasis on safety, reliability, and professional workmanship.
About the Role
We are seeking an experienced Procedure and Process Analyst to join our team on a full time basis. The role will focus on driving continuous improvement, streamlining business processes, and supporting the company’s ongoing growth.
Salary: $80,000 - $83,000 per annum, commensurate with skills and experience
Key Responsibilities
• Analyse Caltech Group's business operations, workflows, and organisational processes to identify opportunities for improving efficiency, customer service, and overall business performance.
• Assist in developing and implementing business objectives, strategies, and operational plans that enhance customer satisfaction and optimise organisational resources.
• Evaluate existing systems, procedures, and organisational structures, and recommend practical improvements to support business growth and operational excellence.
• Identify operational gaps and business improvement opportunities by applying continuous improvement and change management methodologies.




• Prepare reports and recommendations proposing revisions to work methods, business processes, job functions, and operational procedures to improve productivity and service delivery.
• Support the implementation of approved business improvement initiatives and monitor their effectiveness.
• Liaise with management and operational teams to gather business requirements and provide solutions aligned with the company's strategic objectives.
• Develop and maintain business documentation, process maps, policies, and standard operating procedures where required.
• Provide coaching and guidance to managers and staff to support the adoption of new processes, systems, and continuous improvement practices.
• Monitor business performance, analyse operational data, and prepare reports to assist management in informed decision-making.
• Ensure all recommendations and business improvement initiatives comply with relevant Australian legislation, industry standards, and workplace health and safety requirements.
• Work collaboratively across Caltech Solar, Caltech Security, and Caltech Electrical T&T; to support organisational innovation and continuous improvement.
Qualifications and Experience
• Bachelor-level qualification in a relevant field.
• Minimum one-year full time relevant work experience
• Demonstrated experience in a similar business analysis, process improvement, or organisational development role
• Strong understanding of continuous improvement and change management methodologies
• Excellent analytical, report writing, and stakeholder engagement skills

📌 Procedure and Process Analyst (Cranbourne West)
🏢 Efficient Recruitment
📍 Cranbourne West