Are you passionate about delivering exceptional customer service and solving problems that matter? Join Blackwoods as a Customer Care Consultant supporting our Mega Mining customers some of the largest and most significant clients in our network.

What you’ll be doing

- Handle all telephone and email enquiries, striving for first‑contact resolution and total customer satisfaction
- Expedite orders to meet delivery expectations and KPIs, following through all actions and escalation processes
- Identify and assess customer requirements through effective questioning and system interrogation to improve the customer experience
- Release and manage EDI exceptions to ensure customer orders flow through the system quickly and accurately
- Engage in team and individual training to stay current with processes, policies, system changes, and new business tools

What you’ll bring

- Clear and confident written and verbal communication skills
- Experience delivering exceptional customer service in a fast‑paced environment
- Strong problem‑solving skills and high attention to detail
- Ability to manage conflicting priorities and work collaboratively
- Intermediate MS Office skills (preferred)
- Experience in call centres or retail environments (advantageous)





What's In It For You:

- Permanentrole,incentives &Wesfarmers; share plans
- Exclusive Perks:Team Memberdiscount cardforKmart, Bunnings, Target & Officeworks,FREEOne Passsubscription&Wesfarmers; discountedoffersfrom over 400 retail partners
- Continuoustraining and career developmentopportunities
- Team events, celebrations,awardrecognition and prizes
- Employee Assistance Program:wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
- Refer-A-Friend program–earn up to $2,000 for each referral!
- Generouspaid parental leavepolicy
- Freeonsite parkingand more!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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📌 Customer Care Consultant - Canning Vale WA (City of Canning)
🏢 Blackwoods
📍 City of Canning