HCLTech is seeking an experienced Problem Manager to drive proactive problem management within a complex IT setting in Melbourne. The role focuses on minimising business impact from incidents, identifying root causes, and implementing long-term solutions to improve service stability and performance.
The candidate will lead the Problem Management process, coordinate bridge calls for high-severity incidents, perform RCA, and drive continual service improvement in line with ITIL best practices.
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📌 Problem Manager: ITIL RCA & Service Improvement Lead (Melbourne)
🏢 HCLTech
📍 Melbourne
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