Senior Receptionist/ 2IC at St Verena Medical Centre

Job type Senior Receptionist/ 2IC

Practice name St Verena Medical Centre

Phone (phone hidden)

Hours Negotiable

Why Join St Verena Medical Centre?

- Leadership opportunity within a growing medical practice
- Competitive remuneration package
- Flexible part-time position
- Supportive and collaborative team culture
- Work closely with Practice Management and clinical staff
- Modern, patient-focused medical centre
- Utilise leading healthcare technology including Best Practice and HotDoc
- On-site parking
- Prime Mt Eliza location
- Just 11 minutes from Frankston Beach
- Career development and progression opportunities
- A workplace where your contribution is recognised and appreciated

About the Role

This is an exciting opportunity for an experienced Medical Receptionist looking to step into a leadership position.

As our Senior Receptionist / 2IC, you will support the day-to‑day operations of reception, assist with mentoring and guiding team members, and work closely with Practice Management to ensure the smooth running of the practice.

You will play an important role in delivering an outstanding patient experience while helping foster a positive and productive workplace culture.

Key Responsibilities

Leadership & Team Support

- Support and mentor reception team members
- Assist with onboarding and training of new staff
- Promote a positive and collaborative team culture
- Managing staff rosters and coordinating staff coverage to ensure the smooth and efficient operation of the practice.
- Support workflow coordination and daily operations
- Assist Practice Management with operational initiatives

Reception & Patient Care

- Deliver exceptional customer service to patients
- Manage appointments, patient enquiries, and incoming calls
- Process billing, Medicare claims, and payments
- Manage online bookings and patient communications through HotDoc
- Maintain patient confidentiality and privacy
- Ensure a welcoming and professional reception environment

Administration & Operations

- Utilise Best Practice software to manage patient records and clinical correspondence
- Support recalls, reminders, and preventative health initiatives
- Assist with practice administration and compliance activities
- Identify opportunities for process improvement
- Support the efficient day‑to‑day running of the practice





About You

- Previous experience in Medical Reception within General Practice
- Senior Receptionist, Team Leader, or 2IC experience highly regarded
- Experience using Best Practice software
- Experience managing appointments through HotDoc highly desirable
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- A proactive and solutions‑focused mindset
- Professional presentation and a positive attitude
- A genuine passion for patient care and team success

About St Verena Medical Centre

Located in the heart of Mt Eliza, St Verena Medical Centre is a modern and growing practice committed to providing high‑quality healthcare to our community.

We pride ourselves on fostering a culture built on respect, teamwork, professionalism, and continuous improvement. We believe that when our team feels supported, our patients receive the very best care.

Our team enjoys working in a positive environment where collaboration, innovation, and patient‑centred care are at the forefront of everything we do.

minimum 1 year exerience in Medical Reception

Proficiency using Best Practice Premier clinical software.

About the practice

St Verena Medical Centre is a modern, patient‑focused general practice located in the heart of Mt Eliza on the beautiful Mornington Peninsula. We are committed to providing high‑quality, compassionate healthcare in a welcoming and professional environment.

Our purpose‑built practice is equipped with modern consulting rooms, advanced medical technology, and industry‑leading clinical software, including Best Practice and HotDoc, enabling our team to deliver efficient, high‑quality patient care.

We pride ourselves on fostering a supportive and collaborative workplace where respect, teamwork, professionalism, and continuous improvement are at the heart of everything we do. Our team works closely together to create an exceptional experience for both patients and staff.





Conveniently located just minutes from stunning beaches, cafés and local amenities, St Verena Medical Centre offers an excellent opportunity to build your career while enjoying the relaxed lifestyle of the Mornington Peninsula.

Join a collaborative team that invests in your success. Benefit from career progression opportunities, leadership development, flexible work arrangements, competitive pay, a up-to-date patient‑focused workplace, supportive management, and a positive team culture where your ideas and contributions matter.

Unless otherwise indicated, all content on this website—including text, graphics, images, audio and video materials, databases, design elements, layout, software and other materials (Website Content)—is owned by SEMPHN or is used under licence from third‑party rights holders. As between you and SEMPHN, all rights in the Website Content are owned by SEMPHN.

The Website Content is protected by applicable copyright, trade mark and other intellectual property laws. Except as expressly permitted in the Website Terms of Use, no part of the Website Content may be copied, reproduced, adapted, transmitted, distributed, stored, published, displayed or otherwise dealt with without the prior written permission of SEMPHN or, where applicable, the relevant third‑party rights holder.

SEMPHN acknowledges the Bunurong and Wurundjeri peoples of the Kulin Nation, the Traditional Owners and Custodians of the lands, waters, and skies in which we work. We pay our respects to their Elders past and present. We also acknowledge all First Nations peoples with whom we work. Sovereignty was never ceded!

While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.

Our information security management systems meet the internationally recognised ISO 27001 standard.

Our Medicare Mental Health Phone Program meets the national NSQDMH standard.

#J-18808-Ljbffr

📌 Senior Receptionist/ 2IC, St Verena Medical Centre Mt Eliza / Listed on 3rd August 2026 Your next leadership opportunity starts in beautiful Mt Eliza. (Mornington)
🏢 South East Melbourne Primary Health Network
📍 Mornington