Company Description

At Sofitel, luxury is more than elegance-it’sa way of operating. Every interaction, every decision, everyleaderand ambassadorshapesour reputation. As PeopleandCulture Manager, you will drive the strategic heartbeat of the hotel, ensuring our people and culture fuel both exceptional guest experiences and solid commercial outcomes.

Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools, and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.

Job Description

Reporting to the General Manager, you will be both architect and guardian of our culture. Your influence will shape the way leaders lead, teams perform, and the hotel delivers resultsin a luxury environment. You will connect talent strategy directly to business performance, balancing care with accountability.

- Partner withleadersto drive performance,engagementand accountability

- Lead workforce planning aligned to business strategy and financial targets

- Elevate leadership capability through coaching,developmentand succession planning

- Drive impactfulemployeeinitiativesthatinfluenceengagementand retention

- Oversee recruitment and onboarding experiences that attract top-tier luxury talent

- Facilitate training across all levels fromlarge scalebrand immersions to bespoke courses

- Expert management of employee relations and compliance, protecting both people and the brand

- Champion culture initiatives aligned to Sofitel’s art de vivre

- Operational excellence through HR systems, analytics and reporting that inform commercial decisions

- Leadand develop thePeopleandCulture team, creating structure,clarityandhigh standards.





Qualifications

- A strategic operator who thrives at the intersection of culture and business outcomes

- Passionate about shaping culture daily - through storytelling,standardsand leadership

- Comfortable influencing at executive level and driving results across multiple functions

- Strong commercial mindsetwith the ability to understand budgets,workforce costs, and the levers that impact profitability

- Emotionally intelligent,resilientand decisive under pressure

- Experienced in Australian employment law, Hospitality award, andmanagingER matterswith professionalism and discretion

- Proven experience as a People & Culture / HR Manager, within a hospitality and/or luxury environmentadvantageous

Additional Information

Thrive in Our Sofitel Gold Coast Broadbeach Community

- Competitive salary packageand incentive planwith comprehensive benefits

- Complimentary lunch daily, dry cleaning, and on-site secure parking in the heart of Broadbeach

- Celebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthday

- Generous discounts on accommodation, dining, and lifestyle experiences across Accor’s global portfolio

- Tailored recognition and reward programs, with both pop up andlarge scaleemployee events every month

- Ongoing leadership development, mentoring, and career growth opportunities

- Inclusive and supportive culture where your creativity and leadership shape the guest experience

Full Australian working rights are required for this role with the ability to work an average of 38 hours per week.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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📌 People and Culture Manager (City of Gold Coast)
🏢 Accor Hotels
📍 City of Gold Coast