Bank Australia is seeking a Retention Officer to proactively engage borrowers at risk of churn, understand their concerns and offer tailored solutions. You will build trust through active listening, deliver exceptional service, and collaborate with Retail and Lending teams to support retention initiatives.
The role focuses on meeting outbound call targets, improving borrower loyalty and ensuring compliance with lending regulations and company policies.
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📌 Flexible Retention Specialist - Mortgage and Loans (City of Sydney)
🏢 Qudos Bank
📍 City of Sydney
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