T4B is looking for a senior Technical Account Manager — someone who's comfortable at the intersection of technology, commercial thinking, and genuine client relationships.

We're looking for a trusted advisor: someone clients rely on, someone the technical team respects, and someone who takes real ownership of their portfolio. If you want autonomy, meaningful accountability, and the chance to genuinely shape how a growing MSP manages its key accounts, we'd love to hear from you.

About T4B

T4B is looking for a senior Technical Account Manager — someone who's comfortable at the intersection of technology, commercial thinking, and genuine client relationships.

We're looking for a trusted advisor: someone clients rely on, someone the technical team respects, and someone who takes real ownership of their portfolio. If you want autonomy, meaningful accountability, and the chance to genuinely shape how a growing MSP manages its key accounts, we'd love to hear from you.

About T4B

T4B is a growing Managed Services Provider delivering IT support, cybersecurity, Microsoft 365, AI, Infrastructure and hosted voice solutions to businesses across the east coast of Australia.

We work with clients who value competence, responsiveness, and straightforward advice, and we back good people when they deliver.

This is a collaborative, in-office role — we've found that strong relationships and rapid decision-making come more naturally when the team and clients are engaging face-to-face.

The Role

As Technical Account Manager, you'll own a portfolio of key clients and be accountable for:

- Relationship strength
- Commercial outcomes
- Technical alignment
- Retention and growth





You'll be the main point of accountability for your clients on Strategy, alignment and advice.

This is a senior role suited to someone who enjoys responsibility and takes pride in doing things well.

Ideally you will be based at our head office in Chelsea Heights, VIC, although we are happy to consider Bendigo based candidates who would be based in our Golden Square office., with regular visits to Melbourne required.

What You'll Be Accountable For

Client Leadership

- Be the trusted technical and commercial advisor for your accounts
- Run meaningful QBRs and strategy conversations
- Understand each client's business, risk profile, and growth plans

Commercial Ownership

- Identify and drive upsell (but not oversell), lifecycle refresh, and improvement opportunities
- Own quoting, proposals, renewals, and commercial outcomes
- Protect margins while delivering real value

Technical Credibility

- Translate business needs into clear technical outcomes
- Confidently discuss infrastructure, Microsoft 365, security, backup, networking, and cloud
- Offer thoughtful, constructive pushback on legacy environments or outdated approaches, internally and with clients
- Ensure Technical delivery team is aligned with your solutions.

Execution & Standards





- Work closely with the engineering team to ensure work is delivered to expectation
- Stay ahead of escalations before they become problems
- Keep CRM, documentation, and forecasting clean and accurate
- Partner with the CEO and technical team manager to develop and improve account management frameworks across the business

What Success Looks Like

- Clients come to you directly, confident you'll take care of it
- Renewals are calm, predictable, and often early
- Engineers trust your scoping and direction with healthy collaboration
- You spot issues before clients feel them
- Your accounts grow because clients want more from T4B

What You'll Bring

Must-Have

- Strong MSP background
- Proven success managing and growing B2B client portfolios
- Real technical depth, not just sales ability
- Excellent written and verbal communication
- Strong follow-through and personal accountability
- Victorian Drivers License

Highly Valued

- Experience with Microsoft 365, Azure, security frameworks, backup, networking
- Commercial acumen — an understanding of margin, effort, and value
- Confidence to raise concerns constructively when something isn't right

How We Work

- This is an office-based role in Chelsea Heights, with regular client visits
- We value performance and ownership, and we support that with an environment built around being present and connected with the team
- We're happy to talk about what flexibility can look like within that

What We Offer

- Senior-level salary
- A genuine seat at the table in a growing business
- Autonomy, backed by a supportive structure
- Real scope to do your best work

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📌 Technical Account Manager (MSP) (Kingston)
🏢 T4B
📍 Kingston