Remuneration in line with the Fair Work Clerk Awards
Training and support provided, including orientation to clinic systems and procedures
Previous medical admin experience preferred
About Us:
Grange Psychiatry is a private outpatient practice dedicated to providing holistic and evidence-based care for all psychiatric conditions. We provide ongoing psychiatric care, group therapy, transcranial magnetic stimulation (TMS), esketamine (spravato), and subcutaneous ketamine.
About The Role:
We are looking for a medical administration officer for our up-and-coming psychiatry clinic. This role will be fully supervised by our on-site practice manager.
Key responsibilities:
- Manage clinican calendars, appointments, cancellations, and waitlists
- Greet patients in an empathic and professional manner
- Answer phone calls, respond to emails, and manage general enquiries
- Coordinate new patient intake, referral documentation, and medical records
- Communicate with external clinics, including GPs, psychologists,
and other referrers
- Process payments, issue invoices, manage Medicare/DVA billing/ADF/Work Cover billings, and arrange refunds where necessary
- Maintain accurate and confidential patient records in accordance with privacy legislation
- Support onboarding and orientation for new clinicians and staff
- Open and close the clinic, ensuring the environment is clean, tidy, and welcoming
- Perform general administrative tasks to support smooth clinic operations
About You
- Previous experience in a healthcare, mental health, or medical reception setting is desirable
- Familiarity with medical clinic software (preferably Xestro)
- Excellent verbal and written communication skills
- Robust organisational and time management abilities
- High level of discretion and professionalism in handling sensitive health information
- A calm, proactive, and patient-focused attitude
- Valid work visa or authorisation to work in Australia is required for this position
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📌 Medical Admin for Psychiatry Practice (Brisbane City)
🏢 Lucksanapiruk Psychiatry
📍 Brisbane City
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