Caught in the Act Video Surveillance (CITACT) has been designing, installing and maintaining electronic security systems since 1998. We deliver CCTV, access control, intruder alarm and intercom solutions across Victoria and New South Wales, with particular specialisation in the education sector - schools, childcare centres and TAFEs - alongside government, commercial and strata clients.

About the Role

This is a development role, and we are hiring for potential rather than experience.

You will support our Operations & Accounts Manager across the day-to-day running of the business - answering client enquiries, administering our job management system, raising purchase orders, assisting with invoicing, and maintaining our compliance records.

Over time, and with structured training, you will take on progressively broader responsibility across operations and accounts. We are recruiting this position with succession in mind, and the development pathway below forms part of the role.

Key Responsibilities

Client contact

- Act as first point of contact for incoming calls and general enquiries
- Log service requests accurately and direct them to the appropriate team member
- Keep clients informed of attendance windows and job progress

Job administration

- Create and maintain jobs within our ServiceM8 job management platform
- Maintain client and site records in our CRM and Company Database
- Prepare job packs and site documentation for field technicians

Accounts support

- Match supplier invoices to purchase orders and delivery documentation
- Prepare client invoices for review by the Operations & Accounts Manager
- Assist with follow-up of overdue accounts

Compliance and records

- Maintain the compliance register, including Working with Children Checks, National Police Checks, security licenses, technician certifications and insurance renewals




- Provide advance notice of approaching expiries
- Maintain document control within SharePoint

Development Pathway

We have structured this role deliberately, and will review progress at each stage:

- Months 0-6: Client contact, job administration, purchase orders and compliance records
- Months 6-12: Invoice preparation, accounts receivable follow-up, scheduling support and supplier liaison
- Months 12-18: Quotation preparation, independent scheduling and month-end support
- Beyond 18 months: Review for expanded responsibility across operations and accounts

Selection Criteria

- One to two years' experience in an administration, customer service or accounts support role
- Professional and confident telephone manner, with clear written communication
- Strong attention to detail and accuracy with numerical information
- Competent with Microsoft Excel and able to learn new systems quickly
- Demonstrated interest in developing a career across operations and accounts
- Working with Children Check and National Police Check, or eligibility to obtain both
- Full Australian working rights
- Exposure to job management or accounting software such as ServiceM8, Xero or MYOB
- Experience within trade services, construction or facilities management
- Certificate III or IV in Business Administration or Accounting

What We Offer

- Remuneration of $55,000 - $69,000 plus Bonuses
- A structured development pathway with defined review points
- Direct mentoring from our Operations & Accounts Manager
- Exposure to the full breadth of the business rather than a narrow administrative function
- A small, established team where your contribution is visible
- Port Melbourne office with in office parking

- Appointment is subject to satisfactory National Police Check and Working with Children Check clearances. Applicants must hold full Australian working rights or Permanent residents/Citizens.

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📌 Accounts and Operations Assistant (Melbourne)
🏢 Caught In The Act Security Solutions
📍 Melbourne