This role is 75% admin and strategy versus 25% operational. You will enhance guest and pup experience at the hotel via recent strategies keeping the hotel ahead of trends.
Key responsibilities
- Manage proactive guest voice strategies for the hotel, including pulling reports, chairing fortnightly meetings, and creating creative ways to manage guest experience
- Execute and enhance the guest journey via on-brand partnerships, experiences and activations
- Be the go‑to for recovering guest stays and enhancing their experience
- Enhance communication between departments to ensure consistency between Front Office and Food & Beverage experiences
- Train associates on the Brand Standard Audit and Experiential Audits
- Recover and manage the complaint process for any guest experiences
- Filtrate the hotel's Mark throughout all departments
- Work closely with the Director of Brand Management to create experiences for guests
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📌 Guest Experience Manager (City of Sydney)
🏢 Pier One Sydney Harbour
📍 City of Sydney
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