Head of Conversational AI & Customer Experience (North Lakes)

Head of Conversational AI & Customer Experience (North Lakes)

18 Aug
|
Auto & General
|
North Lakes

18 Aug

Auto & General

North Lakes

Auto & General Insurance is seeking a Senior Manager, Conversational AI to lead the newly formed team and drive strategy, development, and deployment of enterprise-grade AI agents across customer and third-party interactions.

You will oversee end-to-end lifecycle within Genesys Cloud, partner with Sales, Service, IT and Compliance, define governance, KPIs, and ensure ethical AI practices while delivering measurable efficiency gains.

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📌 Head of Conversational AI & Customer Experience (North Lakes)
🏢 Auto & General
📍 North Lakes

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