Join a market-leading, design-led business within the global Roca Group

Make a difference in a successful, exciting, design driven environment.

The Company

Phoenix creates bathroom and kitchen fittings through refined Australian design. For over 30 years, we’ve been trusted to deliver innovation, precision, and quality in every product - designed in-house and made with pride for a timeless experience in the home.

As part of the global Roca Group, Phoenix sits within a world-leading network of bathroom innovation and design. This connection brings global scale, capability, and product strength, while allowing us to maintain a distinctive local brand presence in the Australian market.

The Role

Due to an internal change, we are currently seeking a talented individual to join our fast paced and dynamic team as an After Sales and Service Coordinator. Clear verbal and written communication skills are a must as well as the ability to build a rapport with our client base. Previous experience in either the tapware or plumbing industries will be highly regarded,



however training will be provided.

Duties include but are not limited to;

Speaking with end users to identify faults

Entering new warranty jobs into the system

Handling technical enquiries via email and on the phone (training provided)

Maintaining the aftersales data base

Hours of work 8:00am-4:30pm with an early finish on alternating Fridays

Skills & Experience Needed

Be self-motivated and organised

Ability to build a rapport with clients

Confident and assertive personality

Ability to balance business and customer needs

Committed to uphold the great reputation and image of our company

What's on Offer?

Reliable work environment, with immediate start available

Ongoing training, product education, and professional development

Modern spacious office

Supportive and fun team environment

Additional full day off for your birthday

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📌 After Sales and Service Coordinator (Williamstown)
🏢 Phoenix Tapware
📍 Williamstown