Employment Type Permanent Closing Date 16 Sept 2026 11:59pm Job Title Telstra Retail: Part Time Customer Service & Sales Consultant – Melbourne Flagship Store

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Job Description

Be part of something bigger at our Melbourne Flagship Store Our Melbourne Flagship Store showcases the very best of Telstra - our latest technology, personalised customer experiences and a team passionate about helping people connect. As aCustomer Service & Sales Consultant, you’ll be right at the heart of it. You’ll get to know our customers, understand what matters to them and help them find the products and solutions that make a real difference to their everyday lives. Whether you’re already experienced in retail or looking for an opportunity to build your career, we’ll give you the support, learning and tools to thrive.

What we offer:

At Telstra Retail, connection is at the centre of everything we do.

Connecting customers to technology, communities to possibilities, and our people to meaningful careers.

We support flexibility and choice.

With working arrangements, leave options and benefits designed to fit different stages of life, you’ll be backed to find the right balance between work and what matters outside of it.

Belonging shapes our team culture.

You’ll be part of a supportive, inclusive environment where people look out for each other and every contribution is valued.





We welcome people from all backgrounds and experiences and are committed to creating a place where everyone feels they belong.

Technology brings our work to life.

From the latest devices to industry‑leading networks, you’ll help customers experience technology in ways that genuinely make a difference, supported by the tools and training you need to succeed.

Opportunity is everywhere.

Whether you’re building new skills, exploring different career pathways or growing within retail and beyond, we support your development through learning, recognition and transparent progression.

$33.33 per hour, plus applicable penalty rates.* *Junior rates apply for those under 20 years of age. *Penalty rates are as follows:Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.

What you’ll bring:

Whether you're already experienced in retail or looking for a new opportunity, we'll give you the support, learning and tools to thrive. You don't need to know everything about technology on day one — we can teach you that.

- Love connecting with people and creating great experiences.
- Are curious and enjoy finding solutions.
- Feel motivated by goals and enjoy working in a sales environment.
- Are comfortable in a quick-paced, customer-facing environment.
- Bring energy, resilience and a positive approach.
- Enjoy learning and want to keep developing your skills.





Previous customer service or retail experience is great, but it’s not essential. If you bring the right attitude and enthusiasm, we’d love to hear from you.

Who we are:

From powering Australia to reaching the world, Telstra is built on connection and the people who make it possible.

With leading tech, bold ambition and the best network, this is where you can define what’s next.

For you. For everyone.

Because when you thrive, so does the future.

Here, you’re part of a team that connects communities, brings technology to life and supports each other every step of the way.

We welcome people from all backgrounds and experiences and are committed to creating a place where everyone feels valued, included and able to define their possible.

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.

We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed.

We’ve always been committed to being a great place to work as we make the world a better place too.

Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here.

Our people find purpose and pride in being part of Telstra, because we support the things that matter most.

In a business as big and diverse as ours, there’s a huge breadth of career paths available.

Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.

> Explore our teams https://www.telstra.com.au/careers/our-teams

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📌 Telstra Retail: Part Time Customer Service & Sales Consultant – Melbourne Flagship Store (New South Wales)
🏢 Telstra Corporation
📍 New South Wales