Hotel Business Development Manager / Sales Manager

Quest Apartment Hotels is the largest and fastest-growing apartment hotel brand in Australasia, providing exceptional extended-stay corporate accommodation. As part of The Ascott Limited, we are backed by a global leader in serviced residences, ensuring unparalleled service, innovation, and growth opportunities.

Quest Burwood East is a business-driven, guest-focused property, and we are looking for a passionate and results-oriented Business Development Manager (BDM) to drive revenue growth, build strong corporate relationships, and secure new business opportunities.

About the Role

As a Business Development Manager, you will play a key role in identifying and growing corporate business accounts while ensuring our corporate guests experience effortless stays. This is a highly strategic role requiring sales acumen, relationship management skills, and a deep understanding of the local market.

Key Responsibilities

- Drive revenue growth by acquiring, developing, and retaining corporate clients.
- Implement monthly sales action plans and account management strategies.
- Identify new business opportunities through research, networking, and targeted outreach.
- Conduct competitor analysis to position Quest Burwood East effectively.

Account Management & Client Relations

- Build and maintain long-term relationships with corporate clients and key industry stakeholders.
- Regularly meet with existing clients to ensure satisfaction and explore upselling opportunities.
- Handle client enquiries, negotiate contracts, and maintain accurate records in Salesforce CRM.

Networking & Local Market Engagement

- Represent Quest Burwood East at industry events, local business associations, and networking opportunities.




- Stay up to date with market trends, corporate travel patterns, and emerging business needs.
- Collaborate with Quest’s Corporate Sales Team to leverage national and local sales initiatives.
- Develop weekly and monthly sales reports to track performance against KPIs.
- Work closely with the Franchise Owner & Management Team to align sales strategies with business goals.
- Ensure all client interactions and sales activities are recorded and maintained in Salesforce CRM.

About You

You are a driven, proactive, and results-focused individual who thrives in a fast-paced environment. You love building relationships, understanding business needs, and providing tailored accommodation solutions.

Experience & Skills Required

- Minimum 2 years’ experience in a sales, business development, or account management role.
- Background in hospitality, travel, or tourism is preferred.
- Strong B2B sales experience, with a proven track record in lead generation, acquisition, and client retention.
- Proficiency in Salesforce CRM or similar sales management systems.
- Exceptional communication, negotiation, and presentation skills.
- Ability to work independently, manage a sales pipeline, and meet revenue targets.

Preferred Attributes

- A natural networker with strong local market knowledge.
- Passion for the hospitality and corporate accommodation sector.
- Goal-oriented, self-motivated, and comfortable with KPI-driven performance.

What We Offer

- Market-competitive salary + bonus structure based on performance
- Discounted accommodation within the Quest network
- Ongoing training & professional development opportunities
- Work with a supportive and collaborative team
- Career growth within Australasia’s leading serviced apartment group

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📌 Hotel Business Development Manager / Sales Manager (Williamstown)
🏢 Quest Burwood East
📍 Williamstown