Administration and Data Entry Consultant - Energy Distribution - Work from Home

- Start Date: Tuesday 1st of September 2026
- Flexibility to Work from Home and in our Melbourne Docklands Offices!
- Rotating Roster -Monday to Friday, 8:00am to 6:00pm

About Startek

Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

About our role:

Startek is currently recruiting for our Energy Distribution team. We are looking for Administration & Data Entry Consultants to join the Billing, New Connections and Retailer Support teams across Gas and Electricity. In this role you will be efficiently processing meter reading and billing transactions, resolving meter reading and billing anomalies and generating and delivering accurate and complete consumption billing data to retailers and network users.

You will efficiently handle and resolve in a timely manner all retailer and network user billing, service and operational enquiries, requests, and complaints in accordance with regulatory and commercial requirements.

You will develop and maintain effective communication by dealing with a wide range of client support teams and retailers.



You will apply documented practices and procedures to ensure requests from retailers and customers are processed efficiently and within regulatory timeframes.

Start Date: Tuesday 1st of September 2026

Location: Commence training and working in our Melbourne Docklands offices and work from home and office on rotation once speed to competency is achieved (approx. 3 days per fortnight in the office)

Operating Hours: Rotating Roster -Monday to Friday, 8:00am to 6:00pm

35paid hours per week, with availability to do extra hours when needed

Permanent 35hr Part Time Contract

Pay Rate:$27.97 per hour plussuperannuation plus leave entitlements

Two weeks 'On the Job'style training

Reward and recognition program,social club + more

Fun and rewarding call centre

Opportunity to develop a career with a global organisation

All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

What we are looking for:

- Previous customer service, administration or data entryexperience within a Utilities company (Gas/Electricity) – advantageous
- Previous Experience with Microsoft Excel – advantageous
- Sound business judgement and decision-making ability
- Effective and appropriate communication skills, both written and oral
- Attention to detail, accuracy and robust data entry skills
- Ability to prioritise and time management skills
- Ability to work autonomously
- Self-motivation and a team player
- Flexibility to shift focus and switch tasks to meet regulatory deadlines

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📌 Administration and Data Entry Consultant - Energy Distribution - Work from Home (Melbourne)
🏢 Startek
📍 Melbourne