NDIS Allied Health Administrative Assistant

Roaming Therapy is seeking a friendly, organised and proactive Allied Health Administrative Assistant to support our growing mobile allied health team.

This is an NDIS-focused administrative role and will suit someone who enjoys working with clients, participants, families, support coordinators and healthcare professionals while keeping a busy allied health service organised behind the scenes.

As an important first point of contact for our Company, you will play a key role in creating a positive experience for our clients from their initial enquiry through to ongoing service delivery.

You will also work closely with our clinicians and management team to coordinate appointments, manage referrals, maintain accurate client records and assist with the day-to-day administration required to keep our services running smoothly.

Key Responsibilities

- Respond to new and existing client enquiries via phone, email and online referrals

- Assist with the intake and onboarding of recent NDIS participants

- Communicate professionally with participants, families, carers, support coordinators and plan managers

- Coordinate clinician calendars and schedule client appointments

- Match recent referrals with appropriate clinicians based on location, availability and service requirements

- Follow up referrals and assist prospective clients through the onboarding process

- Create and maintain accurate client records within our practice management system

- Collect relevant NDIS, funding and referral information

- Assist with service agreements and other client documentation

- Support clinicians with scheduling, cancellations, rescheduling and general administrative requirements

- Monitor emails, incoming calls and administrative requests





- Maintain accurate records and ensure client information is kept up to date

- Assist management with general operational and administrative tasks

- Provide a high standard of customer service across every client interaction

About You

We are looking for someone who is:

- Highly organised with excellent attention to detail

- Friendly, professional and confident communicating over the phone

- Comfortable managing a high volume of calls, emails and administrative tasks

- Able to prioritise competing tasks in a fast-paced environment

- Confident using practice management systems and other online software

- Reliable, proactive and able to work independently

- A strong written and verbal communicator

- Compassionate and comfortable communicating with people with disability, families and carers

- Focused on providing an excellent client experience

Highly Regarded

Previous experience in one or more of the following will be highly regarded:

- NDIS administration

- Allied health administration

- Medical or healthcare reception/administration

- NDIS participant intake and onboarding

- Working with support coordinators and plan managers

- Allied health appointment scheduling

- Practice management software

- Physiotherapy, Occupational Therapy, Speech Pathology or Exercise Physiology administration

About Us

We are a growing mobile allied health provider delivering services to clients in their homes and communities.

Our team provides Physiotherapy, Occupational Therapy, Speech Pathology, Exercise Physiology and Hydrotherapy, with a strong focus on making allied health services accessible and convenient for our clients.

We are looking for someone who wants to become an important part of our administration team and contribute to the continued growth of our company..

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📌 NDIS Allied Health Administrative Assistant (Williamstown)
🏢 Roaming Therapy
📍 Williamstown