An established but growing Accounting and Business Advisory practice in Newcastle is looking for an experienced Operations Manager to bring structure, efficiency and momentum across the business.

What's on Offer

- Newcastle-based – next to a great shopping precinct – off st parking nearby
- 4 days considered for the right person
- Genuine prospect to influence how the business operates
- Autonomy to implement new ideas and improvements
- Collaborative and forward-thinking environment

This is a hands-on role suited to someone who enjoys improving processes, getting systems working smarter and solving operational challenges, as well as overseeing a small administration/reception team

The Role

Reporting to the People & Performance Manager, you'll oversee day-to-day operations, manage a small admin team, workflow, systems and process improvement, working closely with Partners and key stakeholders.

You'll be responsible for:

- Coordinating operational workflow and support functions
- Overseeing administrators, reception staff and an offshore support team
- General property/facilities management of the office




- Optimising systems including Xero Practice Manager, Ignition, Karbon, Xero and Microsoft 365
- Driving process improvement, and ad hoc systems work
- Managing software providers, IT partners and external suppliers
- Supporting workplace technology, facilities and onboarding/offboarding
- Helping identify and remove operational bottlenecks
- Supporting team engagement, training and business initiatives

About You

You'll ideally have experience in Operations, Practice Management, Office Management or a similar role, Bonus points if its within professional services, accounting, financial services, legal or consulting.

We're looking for someone who is:

- Highly organised and commercially minded, from a business of comparable size (20+ staff)
- Confident with technology and systems
- Strong at project and workflow coordination
- A proactive problem solver
- Comfortable managing stakeholders and external providers
- Focused on continuous improvement and finding smarter ways of working

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📌 Operations Manager (Newcastle City Council)
🏢 Connected People
📍 Newcastle City Council