Western Parcel Express (WPE) is looking for a friendly, capable and reliable Administration & Customer Operations Coordinator to join our team in our modern, purpose-built Dubbo office. This is much more than answering phones. One moment you may be arranging an urgent freight booking, the next you could be tracking a delivery, speaking with a driver, helping solve a customer's problem or assisting senior management with an important project. It is a varied, fast-moving position where you will learn how a national transport business operates and see the direct results of the work you do.
Key responsibilities
- Answering incoming calls in a friendly, confident and professional manner
- Helping customers book freight and answering delivery enquiries
- Entering bookings accurately into our freight management system
- Preparing consignment notes, freight labels and transport documentation
- Tracking freight and keeping customers informed
- Speaking with drivers, warehouse staff and operations teams throughout the day
- Helping coordinate urgent, unusual or time-sensitive freight movements
- Investigating delays or delivery issues and helping find practical solutions
- Responding to customer emails clearly and promptly
- Welcoming customers and visitors to our Dubbo office
About you
- Have an excellent telephone manner and enjoy speaking with different people
- Have sound administration skills and experience in a professional workplace
- Are friendly and approachable while still communicating professionally
- Are reliable,
punctual and ready to contribute each day
- Take pride in doing your work accurately
- Enjoy being busy and can manage several tasks without becoming overwhelmed
- Like solving problems and following matters through to completion
- Are comfortable using Microsoft Outlook, Word and Excel
- Can write transparent, professional emails
- Work well with different personalities, including customers, drivers and managers
Benefits
- A permanent, full-time Monday-to-Friday position
- Working hours of either 8:30 am–4:30 pm or 9:00 am–5:30 pm
- A modern, purpose-built office in Dubbo
- Above-award remuneration based on your skills and experience
- Full training in our freight systems and the transport industry
- A varied position where you will continue learning
- Daily contact with senior management and exposure to different areas of the business
- Genuine opportunities to progress into senior administration, operations or leadership roles
- A friendly and supportive team environment
- Friday team lunches and casual Fridays
About us
Western Parcel Express is a successful, family-owned Australian transport and logistics company celebrating 30 years of service. We work with local businesses, national companies and major industrial and mining customers, moving freight throughout Australia and beyond. Our work is interesting, varied and often time-critical. We value people who take initiative, support their teammates and care about providing dependable service.