- Mandurah Medical Centre has been providing first class medical services to the people of Mandurah and surrounds, since it was first established as the Dudley Park Medical Centre in 1980.

About the Role

Working closely with the Practice Manager and senior leadership team, the 2IC will provide day-to-day operational support and assist with the leadership, coordination and development of the medical centre.

The successful candidate will be a hands-on leader who can confidently manage competing priorities, support staff, maintain high standards of patient care and help drive a positive workplace culture.

Key Responsibilities

- Support the Practice Manager with the day-to-day operations of the medical centre

- Provide leadership, guidance and support to administration and clinical support staff

- Assist with staff coordination, rostering, training and performance management

- Help ensure efficient patient flow and a high standard of customer service

- Support the implementation and maintenance of practice policies and procedures

- Assist with compliance, accreditation, workplace health and safety and quality improvement activities

- Monitor and help improve operational processes and efficiency

- Assist with recruitment, onboarding and staff development

- Manage day-to-day issues and resolve operational challenges professionally

- Work collaboratively with doctors, nurses, allied health professionals and administration staff

- Step into the Practice Manager's responsibilities when required

About You

We are looking for someone who is:

- Experienced in medical practice management, healthcare administration or a similar leadership role

- A confident and approachable leader

- Highly organised, reliable and able to prioritise effectively

- Professional, proactive and solutions-focused

- An excellent communicator with strong interpersonal skills





- Comfortable working in a fast-paced healthcare environment

- Passionate about delivering an outstanding patient experience

- Able to build positive relationships with doctors, staff, patients and external stakeholders

- Committed to confidentiality, professionalism and high standards of care

Experience with Best Practice Software, Medicare processes, compliance, rostering and practice operations will be highly regarded.

What We Offer

- A supportive and collaborative working environment

- An opportunity to take the next step in your healthcare leadership career

- A varied and rewarding leadership role

- Professional development and ongoing learning opportunities

- A positive team culture where your contribution is valued

- The chance to make a meaningful impact on the day-to-day operation of the practice

What we're looking for

· Previous experience as a medical receptionist highly desired

· Experience with Best Practice software will be highly regarded

· Strong communication and interpersonal skills

· Excellent organisational and multitasking abilities

· Proficiency in using medical software and computer systems

· A friendly, professional, and empathetic demeanour

· A commitment to delivering exceptional patient care

· A positive and motivated attitude

In this vital role, you will be the first point of contact for our patients, providing excellent customer service and ensuring the smooth running of our medical practice. With a focus on administrative duties and patient coordination, this position is key to delivering high-quality care to our patients.

To apply for this position please submit your CV and covering letter including your address.

Please email your application to ••••@mandurahmedical.com.au but preferable to apply through Seek.

Please note this is a full-time role, the successful applicant must be available Mon-Fri and can work across 7:30-4pm hours or 9am-5pm hours

📌 2IC/Assistant Practice Manager (Mandurah)
🏢 Mandurah Medical Centre
📍 Mandurah