- As HR Assist Officer, you will provide timely HR help to employees and managers.
- You will answer questions, solve simple issues and direct complex queries.
- You will join a hands-on team that supports people across the department.
- You will build useful HR skills while helping people get clear answers.
- Fixed term full-time role earning $81,496 - $98,955 per year, plus super.

About us

People, Safety, and Culture (PSC) provides services and advice to the department on a wide range of human resources (HR), transformation, occupational health and safety, industrial relations, workforce planning matters and business assets.

The HR Assist Officer sits within the Employee Workplace Relations (EWR) team of PSC and supports the HR Assist helpdesk function. As the HR Assist Officer, you will respond directly to general HR enquiries in an efficient, effective and customer focused manner in order to deliver timely, accurate and reliable HR support to managers and employees.

What you will do

As HR Assist Officer, you will provide first-level HR help by phone and email.

You will manage queries, keep records and support the HR helpdesk team.

You will:

- provide courteous and timely help to employees and managers by phone and email.
- answer general HR questions about pay, recruitment, learning, leave and workplace relations.
- track queries through to resolution, keeping people informed within agreed timeframes.
- triage complex queries to the right HR team and keep accurate records.
- support the team with reports, helpdesk processes, guidance and other HR tasks.

About you

Relevant experience in an HR team is highly desirable. A tertiary qualification in human resources or a related field is also highly desirable.

You should also have:

- customer service experience,



preferably in a helpdesk or service setting.
- knowledge of current HR practices and, preferably, HR or payroll systems.
- strong administrative skills, including database and spreadsheet work.
- the ability to protect confidential information and solve problems with care.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email Sandi Buttros at [email protected].

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

SIGNIFICANT INFORMATION:

Child safety statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

📌 HR Assist Officer (Melbourne)
🏢 Department Of Justice And Community Safety
📍 Melbourne