Highly organised? Detail obsessed? The person who notices what everyone else misses?
We’re looking for a sharp, professional and highly organised Operations Admin Assistant to join the Operations team at OneCorp.
Working closely with our Operations Manager, you’ll provide hands-on administrative and client support across the business, helping ensure our client journey runs smoothly and our day-to-day operations stay organised.
This is a role for someone who takes pride in being reliable, accurate and one step ahead.
About the role
As an Operations Admin Assistant, you'll play a key role in supporting client administration and the day-to-day operational requirements of the business. You'll be responsible for keeping client administration organised, maintaining accurate information, following up outstanding actions and ensuring nothing falls through the cracks.
Key responsibilities
- Providing professional and responsive support to clients via phone and email
- Managing client administration, documentation and file maintenance
- Keeping CRM records accurate, complete and up to date
- Preparing, sending and following up client documents
- Tracking appointments, contracts, deadlines and outstanding actions
- Following up clients and keeping them informed throughout their journey
- Liaising with external stakeholders including mortgage brokers, solicitors, financial planners and other professional partners
- Supporting the coordination and administration of day-to-day operational processes
- Coordinating information between clients, internal teams and external stakeholders
- Identifying missing information or outstanding requirements and proactively following them up
About you
- Exceptional attention to detail and accuracy
- Strong administrative and organisational skills
- Excellent written and verbal communication
- A qualified and confident approach with clients
- Strong time management and the ability to manage competing priorities
- A proactive mindset and willingness to take ownership
- Confidence using Microsoft Office and CRM systems
- The ability to learn new systems and processes quickly
- A calm, solutions-focused approach when priorities change
- Previous experience in an administration, customer service, client services or operations support role is highly regarded
About us
OneCorp helps Australians build long-term wealth through property investment. Our clients trust us to guide them through a significant financial journey, and providing a professional, organised and seamless experience is incredibly important to us. Our Operations team sits at the centre of that experience — making sure communication happens, documentation is accurate, deadlines are met and nothing falls through the cracks.