About the role

DOCTOR SHAMMI is looking for a Customer & Admin Support Coordinator to join our team. This is a hands-on role for someone who genuinely loves people, organisation and getting the details right. You'll help coordinate the day-to-day operations of our administration team who comprise 3 members.

Key responsibilities

- Booking, rescheduling and cancelling appointments

- Processing sales and payments

- Rebooking clients and supporting client retention

- Responding to client enquiries across phone and email

- Returning missed calls promptly

- Providing general client support and information

- Sending medical certificates and other relevant documentation

- Responding to client concerns and complaints with warmth, professionalism and sound judgement

- Welcoming and assisting clients throughout their visit

- Maintaining retail displays and keeping shelves stocked

- Ensuring the clinic is clean, organised and presented to a high standard

- Managing the administration team rosters

- Coordinating three other administration team members

- Helping allocate daily priorities and responsibilities subject to clinic needs

- Monitoring workflow and ensuring important tasks are completed

About you





- Genuinely enjoys administration and takes pride in being organised

- Has exceptional attention to detail

- Loves helping people and naturally provides warm, thoughtful service

- Is confident communicating with clients in person, over the phone and in writing

- Is highly organised and capable of managing competing priorities

- Takes initiative rather than waiting to be told what needs to be done

- Has excellent personal presentation and grooming

- Is calm, qualified and composed when dealing with challenging situations

- Enjoys working as part of a team and helping others perform at their best

- Is reliable, accountable and takes ownership of their responsibilities

About us

DOCTOR SHAMMI is a leading dermatology and aesthetic clinic in Melbourne and Sydney, founded by Dr Shammi Theesan. We combine medical dermatology, advanced laser technology, hair loss medicine and aesthetic treatments with a strong focus on personalised care and exceptional client experience. Our approach sits at the intersection of clinical expertise, technology and premium service.

📌 Customer & admin support coordinator (Fitzroy)
🏢 ode dermatology
📍 Fitzroy