We are on the hunt for an enthusiastic Venue Supervisor with proven experience in managing a diverse team while delivering exceptional customer service in a larger scale, high turnover environment. This is a hands-on role.
Key responsibilities
Ensure an exceptional and consistent level of service, delivering the key performance indicators and range of quality food, beverage, and entertainment offerings in a clean and qualified workplace
Floor supervision and bar supervisor duties
Bookings management (in person and over the phone)
Liaising with kitchen on daily booking and requirements
Complaint resolution with customers
Ensure all services are opened and fully operational at scheduled times, standards are maintained throughout the service, particularly delivering exceptional levels of customer care and satisfaction, and enabling a smooth handover of shifts
Assisting the Assistant Venue Manager in stock management and control as required
Assist the Venue Manager and Assistant Manager in supervision, training and co-ordination of F&B; staff
Identifying any Health and Safety issues within the venue
Shared duty of Venue email inbox
About you
A minimum of 2 years' experience in a strong hospitality environment
Assisting with team supervision
In-depth knowledge of food and beverage
Proven ability to train and professionally develop hospitality employees
High levels of motivation and a proven self-starter
Friendly, engaging demeanor and positive attitude
Flexibility to work when required, including nights
Excellent presentation and communication skills
Ability to lead and motivate a team and get them working together
Exceptional time management skills and the ability to prioritize and multitask
About us
Du Cane Brewing is opening a brand new home, the 'Du Cane Brewery & Dining Hall' on Princes Square in the heart of Launceston. We aim to create a space that embraces creativity and diversity, is welcoming and inclusive and celebrates quality local food and beverage. Our purpose is to champion and conserve Tasmania's walking culture and setting, and be the beer for all Launcestonians and a refuge for the like-minded.
📌 Venue Supervisor Du Cane Brewery & Dining Hall Launceston (Australia)
🏢 Du Cane Brewery and Dining Hall
📍 Australia
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