As a Client Advisor, you will be an key part of the CQ Audiology team and often the first point of contact for our clients. You will work closely with our Audiologist to ensure every client receives a friendly, qualified and efficient experience from the moment they contact the clinic through to their ongoing hearing care.
Key responsibilities
Welcome clients and provide exceptional customer service
Answer telephone calls and respond to client enquiries
Book, confirm and manage appointments
Provide day-to-day administrative support to the Audiologist
Maintain accurate client records and complete data entry
Process payments and assist with Medicare, private health and relevant hearing service claims
Assist with stock management and ordering
Liaise with clients, medical professionals, suppliers and other healthcare providers
Assist clients with basic hearing aid enquiries and troubleshooting following training
Help maintain an organised,
skilled and welcoming clinic setting
About you
Previous experience in medical, allied health, reception, administration, customer service or a busy client-facing workplace
Excellent communication and interpersonal skills
A warm, patient and empathetic approach to clients
Strong computer and data-entry skills
Excellent attention to detail and organisation
Ability to prioritise tasks in a busy clinic
Willingness to learn about hearing aids and assist clients with basic device support
Ability to work closely with and support the Audiologist
Experience with Medicare, private health or healthcare claims would be advantageous, but training can be provided
About us
CQ Audiology is a local independent audiology clinic located in Rockhampton. We are committed to delivering exceptional hearing care to our community.