Manage the appointment book, recall systems, and day-to-day patient flow
Oversee rostering, recruitment, onboarding, and performance for the support team
Manage billing, HICAPS/Medicare claims, accounts payable/receivable, and budget reporting
Ensure compliance with NSW WHS requirements and Dental Board of Australia infection control guidelines
Handle patient complaints and escalations with professionalism and care
Coordinate local marketing and promotions — Google Business Profile, community outreach, patient communications
Act as first point of contact for our IT and website support providers
Partner with the owners on practice growth initiatives

About You
Demonstrated experience in practice or business management — dental or allied health highly regarded (Minimum 1 Year experience)
Robust understanding of NSW workplace health and safety requirements
Confident with budgeting, reporting, and day-to-day financial management
Experience managing rosters, recruitment, and staff performance
Excellent communicator,



calm under pressure, genuinely enjoys solving problems
Comfortable with dental practice management software (D4W) — or a fast learner if you haven't used these specifically
Familiarity with HICAPS and Medicare claiming processes highly regarded

What We Offer
Market-market-competitive salary, reflective of experience
Real decision-making authority — not just a title
A genuine role in shaping practice growth, promotions, and patient experience initiatives
Supportive ownership team invested in your development
Established, positive local reputation to build on — not a start-from-scratch practice

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📌 Practice Manager Richmond (Australia)
🏢 Dentessential
📍 Australia