Job Title: Business Analyst (ServiceNow Uplift Project)
Rate: $800-$900per day + super
Duration: ASAP until 18th December 2026 + potential extension
Location: Camperdown + WFH

About the Role

We are seeking an experiencedBusiness Analyst to support a strategic initiative focused on enhancing the student experience through uplifting an existing ServiceNow platform. This is an excellent prospect for a proactive professional who enjoys working in a fast-paced workplace, coordinating multiple priorities, and supporting diverse stakeholders across high-profile programs of work.

As Business Analyst, you'll play a key role in working with developers and designers to enhance and improve a current ServiceNow system, gathering requirements and addressing existing and recent forms to deliver ServiceNow changes.

Key Responsibilities
Engage with stakeholders to understand and elicit requirements, ensuring alignment with project and organisational objectives
Collaborate with relevant teams to create, maintain, and refine documentation to provide clarity to technical and non-technical stakeholders.
Build and nurture relationships with internal stakeholders,



facilitating effective communication channels to ensure alignment and understanding of change initiatives.
Analyse business processes and collaborate with stakeholders to design solutions, ensuring they are feasible and aligned with the university's goals and objectives.
Take the lead in handling stakeholder communications, ensuring that concerns are addressed effectively and timely while fostering a culture of trust and collaboration within the work area and beyond.

About You
Solid familiarity and background working on ServiceNow projects.
Strong skills in gathering gusiness requirements and and business process analysis.
Facilitating workshops with diverse stakeholder groups
Understanding of change management principles.
With agile methodology. With business intelligence and analytical tools.
Higher education experience highly desirable

If you're a motivated Business Analyst with extensive ServiceNow knowledge andexperience, we'd love to hear from you.
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