Overview

Brennan is seeking a agile, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Sydney. As part of the Managed Services team, you will provide onsite and remote 1st-level support to our Managed Services client in Sydney. The role requires on-site presence of at least 85% of the time with travel across the Sydney Metro region. The candidate must have their own license and car and be comfortable talking to customers face to face. A reasonable degree of technical skill across IT infrastructure and a good understanding of ITIL processes is required.

Responsibilities
Provide L1 support for service delivery teams and resolve technical issues
Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
Proactively managing our client's IT environments
Conduct problem management to ensure the root cause of issues is addressed
Take ownership of assigned clients, and ensure we deliver excellence in customer service
Maintain and administer systems, including Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support; end user support and liaison with 3rd party vendors as needed




Maintain effective communications with clients

Qualifications
Minimum of 2 years IT experience
Reasonable experience in common business applications, especially Microsoft Office suite of products including Office365
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Proven ability to work within and across teams
Industry based certifications
Installation and management of peripheral devices
User account maintenance
Desktop and End User Support
Ability to service on-site contracted requirements

Note

As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.

Benefits
Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An workplace that embraces learning and development

Brennan is an equal prospect employer.
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📌 Desktop Support Engineer New South Wales
🏢 Brennan
📍 New South Wales