This Business Analyst will be a key member of the client's IT Team to identify, design, build and implement Salesforce.com CRM solutions for sales, marketing and operations teams.

What you'll be doing?
Design and implement Salesforce.com CRM solutions for sales, marketing and operations teams
Key liaison, establishing strong relationships w/business partners and technologists in organization that include sales, marketing and operations teams across the franchises. Influence senior leaders
Develop strategic plans/identify strategic business information needs to improve business results
Work with business partners to solve complex problems with IT solutions in a demanding business workplace
Interacts regularly with business customers to understand their business and to anticipate needed IT solutions
Lead workshops to drive detailed business requirements and conduct technical analysis of business requirements on CRM engagements
Deliver presentations, facilitate and address issues at a senior management level
Identify/plan enhancements/changes to improve effectiveness of business solutions

Qualifications

Key experiences and attributes:




Full Salesforce Platform Experience
Key working/influencing experiences with sales, marketing and operations teams demonstrated business acumen
Proven track record in gathering requirements as a business analyst on large scale enterprise CRM projects in a matrixed organization with financial payback or business case
Have hands-on technical CRM configuration experience to help drive business requirements, design and build
Demonstrate robust technical/business knowledge, requires limited direction, handles complex analysis and possesses solid knowledge of the SDLC and other project methodologies.
Apply innovative systems solutions to business problems: defining business processes & requirements, identifying/evaluating technical solutions, testing solutions, documenting/maintaining requirements, assisting in training activities, deploying solutions, and resolving critical production issues
Work independently and in cross-functional team
Work in an onshore-offshore organizational model

Additional Information

📌 Salesforce Business Analyst Sydney
🏢 NETFIRM
📍 Sydney