Rostering Administrator

This fixed term contract position has been developed to provide a single point of focus on identifying and resolving bottlenecks in the organisation’s workforce scheduling processes. Working with front line managers to improve and embed productive rostering practices, the Rostering Administrator will play a critical role in supporting continuity of care for the clients we serve.

You will be responsible for the redesign, documentation and implementation of rostering practices for approximately 200 employees, ensuring ongoing coverage across all shifts while meeting operational, compliance, and service delivery requirements.

Specific Tasks

Build and maintain client‑specific support rosters including backfill processes.

Develop systematic allocation of workers based on:
Skills, training, compatibility
Award compliance (hours, breaks, penalties)

Ensure rosters align to service agreements and funding and apply SCHADS Award rules correctly (overtime, broken shifts, rest breaks)





Communicate roster changes succinctly and professionally within required time frame. Liaise regularly with:
Team leaders and service managers
Support workers
Participants / nominees
Timely Response to Shift Gaps and other identified issues.

Key Attributes & Skills

Essential Personal Attributes
Exceptional problem‑solving
Calm under pressure in service‑critical environments

Technical & Professional Skills & Experience
1–3 years rostering or scheduling experience (disability, aged care, or community services preferred)
Robust understanding of NDIS service delivery
Practical knowledge of:
SCHADS Award
NES obligations
Fatigue and protected rostering

Typical Experience & Background

Previous exposure to:
NDIS or human services
Award‑based workforces
Payroll, or workforce coordination experience preferred

📌 Rostering Administrator Toowoomba
🏢 Well Life Services
📍 Toowoomba