Summary:

As a Retail Store Manager at DJI in Chermside, Queensland, you will play a pivotal role in leading our retail team to deliver exceptional customer experiences and drive sales performance. You will be responsible for overseeing daily operations, managing staff, and ensuring that our store meets its financial and operational goals. This position is crucial for maintaining the high standards of service and product knowledge that DJI is known for, while fostering a positive and engaging work environment.

Responsibilities:

Leadership & Team Development
Recruit, train, and develop your team to meet individual and store KPIs
Provide ongoing coaching, feedback, and mentorship to build a high-performing team
Identify and develop future Store Managers and leadership capability
Manage underperformance early and consistently through structured processes
Foster a positive, cooperative, and accountable team culture

Sales & Customer Experience
Drive sales performance and hold accountability for store-level financial outcomes
Lead from the floor, modelling best-practice customer engagement and solution selling
Ensure exceptional customer satisfaction outcomes in line with NPS benchmarks
Resolve escalated customer issues professionally, identifying root causes and preventive actions




Manage review platforms: generate, monitor, and respond to customer feedback

Operations & Administration
Execute and oversee all daily operational checklists to organisational standards
Manage stock, inventory accuracy, and visual merchandising across the store
Control costs, scheduling, and labour budgets aligned to business expectations
Complete regular sales and performance reporting with clear analysis
Ensure all DJI facilitated services (CRF, RDA) are correctly adopted and followed

Product Knowledge & Events
Build and maintain expert-level knowledge of DJI products, services, and updates
Prepare the team and store for product launches, activations, and promotional events

Qualifications:
Proven experience in retail management or a similar role, preferably in the technology or electronics sector.
Strong leadership skills with the ability to inspire and develop a team.
Excellent communication and interpersonal skills.
Ability to analyse sales data and make informed decisions.
Robust organisational skills and attention to detail.
Ability to thrive in a fast-paced, customer-focused setting
A passion for technology and a good understanding of DJI products is an advantage.

📌 Retail Store Manager Dji Chermside
🏢 D1 Store Pty
📍 Chermside