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Managed Services organisation with a collaborative, diverse and energetic culture requires a Level 3 End User Support Consultant. This role will involve providing third level support on modern workplace technologies to clients and providing mentorship to more junior members of the team.

The role
To support and manage up-to-date workplace systems and cloud technologies such as Microsoft Office 365, Teams, SharePoint, as well as Microsoft Azure hosting,
You will be working with clients Microsoft solutions that are transforming the way they do business. With security a key focus, the role will also leverage your broad technical knowledge to help shape and manage the systems to the clients requirements.

Responsibilities
Technical client engagement and customer service - manage client solutions end to end
Take ownership of escalated client issues or incidents and follow through on problems through to resolution. (L3 Technical Support)
Ensure that all systems are scalable, reliable, effective and secured.
Solution staging, system configuration, implementation, patching, testing, cutover and documentation.




Onboarding of new customers with detailed infrastructure auditing.
Automate tasks and monitor their effectiveness.
Mentor and coach junior engineers
Technical Lead overseeing project delivery working closely with the Project Manager

Ideal Candidate
Tertiary qualification in IT, or Computer Science, Engineering, or a related field highly desirable
Industry Certificates will be highly regarded, preferably MS-900.
Managed Services experience is essential
Excellent troubleshooting and problem solving abilities
Collaborative and supportive - a true team player and leader

Essential Technical Skills
Mastery of Microsoft Office 365
Solid understanding of Modern Management tools such as Intune, AutoPilot and Defender.
Experience in identifying vulnerabilities and configuring systems to enhance endpoint security posture.

This is a hybrid role with at least 3 days based in the Newport office on the Northern Beaches. Please only apply if this location suits.

AU$ 100,000.00 - 120,000.00 (Australian Dollar)

📌 Level 3 Support Newport
🏢 Love Your Work
📍 Newport