Mid North Coast NSW | Full time
For purpose | Community, Aged Care & Disability Services

At Omnicare, people are our focus — participants, clients, our team and the community. We exist to support people to live safely, independently and with dignity, and we know this is only possible when our systems, processes and people are well supported.

We are seeking an experienced Operations Lead to strengthen our operational foundations and help deliver a consistent, high-quality experience for the people we serve.

About the Role

The Operations Lead provides high level operational leadership, analytical support and project coordination across Omnicare. Working closely with the Leadership Team, you will oversee key enabling functions including customer engagement services, ICT support, grants and funding oversight, assets and fleet, site management and contractor management.

A central focus of this role is ensuring systems, processes and resources support a positive customer experience lifecycle, while promoting continuous improvement, safety and efficiency.

Key Responsibilities
Lead and support the operations team to deliver high quality customer service




Provide operational and project support across key organisational initiatives
Oversee asset management, fleet, sites, utilities and security across multiple locations
Support responsible resource allocation and operational planning
Identify operational risks and implement practical, sustainable solutions
Contribute to reporting, documentation and continuous improvement activities

About You

You value collaboration, accountability and fairness, and you’re motivated by work that makes a genuine difference in the community.

What You’ll Bring
Strong process analysis and improvement capability
Advanced Microsoft 365 skills
Proven experience supporting or managing projects
Ability to manage competing priorities and work to deadlines
Excellent communication and relationship building skills
Willingness to travel across the Mid North Coast if required

Salary & Benefits
Market-market-competitive salary (commensurate with experience)
Access to salary packaging perks
Opportunity to shape systems and supports to make a lasting impact
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📌 Operations Lead Port Macquarie (Australia)
🏢 Omnicare Alliance
📍 Australia