Optus Enterprise Managed Services is hiring 3 x Senior Contact Centre Specialists to deliver technical support and managed services for enterprise contact centre settings. You will own incidents, collaborate with customers and vendors, and ensure SLA performance in quick-paced settings.
We value experience across CXone/IVR frameworks, Omilia NLUs, or AWS cloud platforms, and you will stay current with contact centre technologies while helping drive improvements.
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📌 Senior Contact Centre Specialist Hybrid Ryde (Australia)
🏢 Optus
📍 Australia
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