Technical
Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services

(IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.
Contribute to the Digital culture of delivering a quality customer service experience
Support other streams within the Digital Service Desk where required, to ensure call response SLAs
Support team colleagues with training and knowledge sharing, nurturing a team-oriented setting
Collate and deliver information to monitor and maintain Digital reports and processes.
Ensure adherence to Sydney Water IT policy, process, and frameworks.
Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring customer focused delivery.
Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer service requirements
Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service its customers.
Identify and implement ways to improve efficiency of Digital support processes and procedures.

📌 Digital Services Analyst Sydney
🏢 XPT Software Australia Pty
📍 Sydney