About the Role

We are seeking a Customer Service Specialist to support travelers throughout their planning and booking experience. In this role, you will assist clients with inquiries, provide accurate information, manage updates to travel arrangements, and ensure each traveler feels confident and cared for from start to finish.

At HB Travels Agency USA, we are committed to providing dependable, high-quality service to clients nationwide.

Key Responsibilities
Respond to customer inquiries via email, phone, and messaging platforms in a timely, qualified manner.
Assist clients with booking questions, modifications, cancellations, and special travel requests.
Provide explicit, accurate information on destinations, travel documentation, and agency processes.
Track and update customer details to ensure accuracy and smooth communication.
Follow up before and after travel to confirm details and gather feedback.




Handle client concerns with patience, empathy, and strong problem-solving skills.

Perks
Fully remote flexibility – work from anywhere with a schedule that fits your lifestyle.
Travel perks, discounted rates, and industry-only benefits.
Training and support to help you grow in the travel and customer care field.
A collaborative, motivated team environment committed to exceptional service.

What We’re Looking For
Strong verbal and written communication skills.
Experience in customer service—experience in travel, hospitality, or tourism is a plus.
High attention to detail and solid organizational habits.
Ability to learn new tools, software, and systems quickly.
A friendly, patient, and service-oriented attitude.

📌 Customer Service Specialist Remote Victoria (Australia)
🏢 HB Travels
📍 Australia