Tritech Solutions is a leading provider of electronic security solutions across NSW. We design, install and maintain integrated systems including access control, CCTV and intercoms for commercial and government clients.
We pride ourselves on delivering reliable, well-structured projects and a high level of customer service, backed by solid processes and a collaborative team.
About the Role
We are looking for a Client Services Coordinator team member to assist our delivery and service teams with day-to-day customer interactions and administration.
This is a support-focused role suited to someone organised, reliable, and looking to build experience in a structured business workplace.
What You’ll Be Doing
Respond to customer enquiries via phone and email
Log, update and maintain jobs
Follow up on outstanding service requests, purchase orders
Provide customers with updates on job progress and scheduling
Assist with coordinating technicians and job scheduling
Maintain accurate records and notes across all systems
Support onboarding/admin tasks (inductions, documentation,
portals)
Escalate complex issues to senior team members
This role is primarily focused on support, follow-ups and administration.
What We’re Looking For
1 years experience in customer service or administration
Confident communication skills (phone and email)
Strong attention to detail and ability to stay organised
Comfortable using computers (Outlook, data entry or CRM systems)
Some experience using job management system SimPRO desirable, but not essential
Reliable, punctual and able to follow processes
Positive attitude and willingness to learn
Why Join Us
Full training provided
Reliable, full-time role with long-term prospect
Supportive team environment with clear processes
Exposure to a growing industry (electronic security)
On-the-job training and development
Convenient Arndell Park location
An online AI interview maybe used as part of the recruitment process for this position.