Office Manager - 2IC to Practice Manager

Operational Leadership and Staff Coordination
Support and provide leadership to reception, administration and nursing teams to ensure effective day-to-day clinic operations.

Reception and General Administration
Undertake general reception duties and provide coverage when operationally required.
Process incoming and outgoing mail or allocate it to the appropriate team member.
Prepare correspondence, reports, spreadsheets, and other operational documents using Microsoft Word and Excel.

Business Performance & Reporting
In conjunction with the Practice Manager monitor clinic performance against key operational and financial metrics.

Doctor Engagement & Retention
Support doctor recruitment, onboarding and orientation processes.

Quality, Compliance & Accreditation
Ensure compliance with RACGP accreditation standards and organisational requirements.





Patient Experience & Service Improvement
Manage patient feedback, complaints and compliments in a qualified and timely manner.

Project Management & Continuous Improvement
Coordinate and implement operational projects across the clinic.

Change Management & Business Transformation
Support organisational change initiatives and business transformation activities.

Stakeholder Management
Develop and maintain effective relationships with doctors, allied health providers and external service providers.

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📌 Office Manager 2ic To Practice Manager Shepparton
🏢 Medical First Group
📍 Shepparton