Desktop Support Analyst within Corporate Environment
Permanent Position based in the heart of Sydney CBD
5 days on-site in the office with excellent company perks
Challenging role with interesting digital technology and AI projects
IT Services Customer Experience of Excellence
Desktop Support Analyst within Corporate Environment
Permanent Position based in the heart of Sydney CBD
5 days on-site in the office with excellent company benefits
Challenging role with interesting digital technology and AI projects
IT Services Customer Experience of Excellence

The Role

This is an excellent prospect for a hands-on I.T. Support professional who is an avid problem solver and enjoys supporting people. You will provide proactive second-level desktop support and play a key role in ensuring technology environments run smoothly. You will also participate in a national on-call roster for after-hours support.

Core Responsibilities
Providing frontline technical support face-to-face, over the phone, and via ServiceNow - managing incidents and requests from start to finish
Taking ownership of support tickets and delivering timely resolutions in line with service levels
Managing end-user technology assets including device allocation, tracking,



and lifecycle management
Delivering Audio Visual (AV) support - setting up and testing equipment for meetings and events, with a focus on client floor requirements
Providing real-time support during client meetings and events to ensure a seamless experience
Collaborating with infrastructure and broader IT teams on AV solutions and service improvements

Key Requirements
Experience supporting a Windows desktop environment (PCs, laptops, printers, mobile devices, remote access, and peripherals)
Knowledge of VoIP, mobile, and internet technologies
Familiarity with network and server systems, including switches, routers, and patch panels
Understanding of ITIL principles and Change Management processes
Solid communication skills - you can explain technical concepts in plain language
A proactive, self-starting approach with excellent problem-solving ability
The ability to work calmly under pressure and manage competing priorities
A genuine desire to help people and deliver excellent customer service

Please note that sponsorship is not on offer for this position.

Working Together to build your best career!
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📌 Desktop Support Analyst City Of Sydney
🏢 Recruitment House
📍 City of Sydney