At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring workplace where their needs are met. We are driven by a commitment tointegrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.
The Opportunity
We're seeking a Client Manager to join our fast-paced Brisbane Community Vet Clinic on a full time basis.
Key Responsibilities
Lead and support the reception team to provide exceptional customer service.
Coordinate client bookings, admissions, and discharges to ensure smooth clinic operations.
Communicate effectively with other departments and share relevant information.
Build robust client relationships through regular communication and support.
Review and approve veterinarian recommendations for financial assistance per policy.
Report on daily activities and suggest ways to improve processes.
Essential Skills and Attributes
4+ years' experience in a similar client management or leadership role.
Strong computer literacy, attention to detail, and proven ability to organise and prioritise effectively.
Exceptional emotional intelligence and interpersonal skills to manage client escalations.
Excellent problem-solving skills and ability to recommend process improvements.
A positive, flexible, and versatile approach to work.
Proven ability to build rapport with clients and team members.
We Offer
A competitive remuneration package.
Access to an independent Employee Assistance Program to support your wellbeing.
Employee discounts on veterinary services.
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