Tata Consultancy Services is seeking a Service Desk L1 Engineer in Adelaide to deliver first-line support for end users. You will log, categorize, and prioritize incidents, perform initial troubleshooting, and resolve or escalate based on the SLA.
Robust communication and customer service skills are essential. Responsibilities include maintaining ticket updates, knowledge base contributions, and helping ensure SLA adherence while using ITSM tools such as ServiceNow, Remedy, or Freshservice.
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📌 Service Desk Technician— End User Support Pro South Australia
🏢 Tata Consultancy Services
📍 South Australia
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