Palram Australia is a leading provider of premium roofing solutions. With over 60 years of industry experience, we are committed to delivering excellence in customer service and product quality. Our company values of integrity, innovation and sustainability guide everything we do.

We are looking for a full time Customer Service Representative to join our NSW office, based in Wetherill Park. You will be responsible for providing exceptional customer support and playing a key role in maintaining solid relationships with our valued clients.

Your hours of work will be 8am to 4pm, Monday to Friday.

Interviews are underway now, with the successful candidate commencing asap.

What you'll be doing
Processing customer sales orders and PO's
Communicating with customers regarding stock availability, shortages and delivery ETA's
Processing and tracking customer deliveries
Handling inbound customer enquiries via phone and email
Providing accurate and timely information to customers




Managing a shared inbox and responding to a high level of emails
Maintaining detailed records and documentation of all customer interactions
Collaborating with other teams to ensure a seamless customer experience
Contributing to the continuous improvement of customer service processes

What we're looking for
Previous experience in a customer service or administrative role
Solid communication and interpersonal skills with a friendly, professional manner
Excellent time management and multi-tasking abilities
Proficiency in using various software and systems
A keen eye for detail and the ability to problem-solve effectively
A genuine interest in providing outstanding customer service
SAP experience will be highly regarded

Appointment to this position is subject to a satisfactory National Police Record check.
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📌 Customer Service Representative New South Wales
🏢 Palram Australia
📍 New South Wales