National Customer Experience Manager - DVA
Full time

Responsibilities
Act as the primary point of contact for customers, ensuring seamless communication and support across all channels.
Drive referral and revenue growth through outstanding customer service and consistent, high-quality delivery.
Partner with operational management to embed improvements into service delivery, enhancing case management and customer service capabilities.
Understand customer needs deeply and develop tailored solutions to overcome challenges.
Identify new business opportunities and implement strategies to secure and grow our customer base.
Represent WorkFocus in public forums and on committees as required, showcasing our commitment to excellence.

Qualifications
Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Psychology, Rehab Counselling or other equivalent allied health/work health and safety professions desirable.
Minimum of three years of scheme industry experience essential.
Solid understanding of customer drivers and customer service in work and wellness services.
Demonstrated experience in delivering repeat business and /or new business in the workers compensation scheme.




Commercial acumen to drive business growth, profitability, quality initiatives and marketing activities.
Exceptional organizational and time management skills.

Advantages
Truly flexible working, in the community, from home and the office – you set your schedule
Learn and be mentored from a multi-award-winning team!
Multiple career pathways and professional development opportunities – 90% of our leadership team have been promoted from within!
Generous financial incentives program to reward you for your impact
Purchase additional annual leave
Paid parental leave
Additional employer benefits package including salary sacrificing, fitness passport, novated leasing, Star Finder referral program and so much more!
Relocation Assistance

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

Job Location
J-18808-Ljbffr

📌 National Customer Experience Manager Dva City Of Sydney
🏢 Medhealth
📍 City of Sydney