We are seeking a motivated and detail-oriented Retail Operations Supervisor to support the Retail Operations team in delivering operational excellence across our Australia and Current Zealand stores. Reporting to the Country Head and working closely with Store Managers, Area Managers and cross-functional partners, you will play a key role in ensuring our stores operate efficiently, consistently and in line with POP MART’s global standards.
Responsibilities
Support the rollout and execution of retail operations policies, procedures and SOPs
Drive operational consistency across stores through audits, reporting and on-the-ground support
Coordinate operational aspects of recent store openings, retail projects and seasonal campaigns
Partner with Marketing, HR, Merchandise and Finance to address day-to-day retail needs
Monitor operational KPIs, providing insights and recommendations for improvement
Assist with training store teams on processes,
compliance and loss prevention practices
Oversee loss prevention strategies e.g. stocktake preparation and support compliance in cash handling and security protocols
Required Skills
Robust organisational and project management skills, with attention to detail
Excellent communication and stakeholder management abilities
A proactive problem-solver who thrives in a fast-paced, evolving environment
Passionate about customer experience and retail excellence
Proficient in Microsoft Office Suite (experience with retail systems a plus)
Experience supporting new store rollouts or retail projects
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Entertainment Providers and Retail
Referrals increase your chances of interviewing at POP MART by 2x
J-18808-Ljbffr
📌 Retail Operations Supervisor New South Wales
🏢 POP MART
📍 New South Wales
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