Technical Services Consultant | MSP | Greater Melbourne Area
4 days on site 1 day in office
Up to $100K base + Car Allowance + SA on offer!
An award winning SME MSP is looking for a Technical Services Consultant to develop a technical relationship with clients to align them to the business's process and outcomes. The TSCwill create deep trust with the clients and provide robust consultative value.
You’ll be the trusted advisor clients rely on, blending robust technical skills with commercial awareness and clear communication, ensuring the best possible service for clients.
What You’ll Do
Align clients to a standardised tech stack
Identify and resolve recurring technical issues
Deliver recommendations monthly to improve client environments
Conduct client site visits 4 times per week, proactively improving all aspects of the MSP service offering to the client.
Create clear documentation to ensure smooth handover to relevant team for problem resolution.
Communicate with internal teams and clients clearly and effectively
Hold the technical knowhow to fix smaller issues on the spot (when possible).
What You Bring
MSP experience (Level 1.5+ Service Desk or higher)
Solid knowledge of M365, Azure, Hyper-V, servers, networking and firewalls
Hands-on with tools like N-Able, ConnectWise, Autotask and ITGlue
Strong documentation skills and stakeholder management
Confident working across technical, operational and client-facing area
What You Need to Suceed
A proactive hollistic approach (You are the IT guru these clients need)
Strong and explicit communication (These end users aren't as techy as you and will need help understanding)
A passion for client satisfaction (We aren't just ticking boxes, we are working together for the same goal)
A love for the game (You will be aligning IT day in and day out, but wouldn't have it any other way)
Why This Role
Join a team that values proactive work over reactive firefighting. Your impact will help shape the client experience, drive alignment and improve service delivery.
There is a variety of progression opportunities in this role, such as Operations Manager, Team Leader or Account Executive.
J-18808-Ljbffr