Dental Assistants & Treatment Coordinators - Ready to Take Your Career Corporate?
Are you an experienced Dental Assistant or Treatment Coordinator who loves working with people, solving problems, and delivering exceptional customer experience?
Pperhaps you are ready to step away from the clinical environment while still using your dental knowledge and industry experience.
This is an exciting opportunity to join a market-leading Dental organisation in a corporate customer service role where your understanding of dental practices, clinicians, patients and products will be highly valued.
You will become part of a friendly, experienced and high-performing team, supporting dental professionals and customers while developing your career within the broader dental and medical device industry.
Corporate Customer Service Representative - Dental
Dental Assistants & Treatment Coordinators - Ready to Take Your Career Corporate?
Are you an experienced Dental Assistant or Treatment Coordinator who loves working with people, solving problems, and delivering exceptional customer experience?
Pperhaps you are ready to step away from the clinical environment while still using your dental knowledge and industry experience.
This is an exciting opportunity to join a market-leading Dental organisation in a corporate customer service role where your understanding of dental practices, clinicians, patients and products will be highly valued.
You will become part of a friendly, experienced and high-performing team, supporting dental professionals and customers while developing your career within the broader dental and medical device industry.
About the Role
Reporting to the Customer Service Manager, you will be a key point of contact for customers, providing responsive, accurate and skilled support across phone and email.




This is much more than simply processing orders.
You will work closely with dental practices, clinicians, internal teams and suppliers to solve problems, follow enquiries through to resolution and ensure customers receive an outstanding level of service.
You will manage the customer journey from initial enquiry and order placement through to delivery, keeping customers informed, and ensuring every interaction is handled professionally and efficiently.
Key Responsibilities
Provide friendly, professional and responsive customer service via phone and email
Build strong relationships with dental practices, clinicians and customers
Respond to product, order, stock and delivery enquiries accurately and efficiently
Manage customer orders from placement through to delivery
Proactively follow up outstanding enquiries and ensure issues are resolved
Liaise with internal teams and suppliers regarding stock availability and delivery timeframes
Troubleshoot customer issues and identify practical solutions
Escalate technical or commercially sensitive enquiries when required
Maintain accurate customer, order and account information
Assist with invoice queries and resolve discrepancies
Support inventory and stock order management
Maintain high standards of accuracy, quality, and compliance
About You
We would particularly love to hear from candidates currently working as a:




Dental Assistant
Treatment Coordinator
Dental Receptionist / Practice Coordinator
Dental Customer Service Representative
You will ideally bring:
Experience within a dental practice, dental organisation or healthcare environment
Excellent verbal and written communication skills
A genuine passion for customer service and helping people
Strong problem-solving skills and a willingness to take ownership of customer enquiries
Exceptional accuracy and attention to detail
Excellent follow-up skills - you don't let things fall through the cracks
Strong organisation and time-management skills
The ability to manage multiple priorities in a busy environment
Confidence communicating with clinicians, practice teams and internal stakeholders
A proactive, positive and collaborative approach
Confidence learning new computer systems and processes
Previous experience with SAP, Oracle or another ERP/order management system would be highly regarded
What's on Offer?
Join a market-leading organisation within the dental and medical device industry
Transition from dental practice into a corporate healthcare career
Work with a highly experienced and supportive industry team
Comprehensive training and ongoing professional development
Excellent exposure to the commercial side of the dental industry
Collaborative, friendly and high-performing team cultureGenuine opportunities for future career progression
The opportunity to continue working closely with the dental profession without being chairside
If you are a Dental Assistant or Treatment Coordinator who is known for being organised, accurate, approachable and great with customers, we would love to hear from you.
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📌 Corporate Customer Service Representative - Dental Industry (Sydney)
🏢 Paras & Partners
📍 Sydney