Booking patient appointments and procedures
Liaising with hospital staff
Verifying Medicare and private health insurance details
Completing patient invoicing, Medicare, DVA and Eclipse claims
Following up rejected or delayed claims and unpaid invoices
Obtaining results and maintaining accurate patient records
Scanning and attaching documentation; managing incoming mail and emails
Facilitating communication between patients, the Specialist and staff
Maintaining strict confidentiality of patient, practice and financial information
Ensuring a high level of accuracy in all administrative and billing tasks
Key Responsibilities
Answering incoming phone calls
Booking patient appointments and procedures
Liaising with hospital staff
Verifying Medicare and private health insurance details
Completing patient invoicing, Medicare, DVA and Eclipse claims
Following up rejected or delayed claims and unpaid invoices
Obtaining results and maintaining accurate patient records
Scanning and attaching documentation; managing incoming mail and emails
Facilitating communication between patients,



the Specialist and staff
Maintaining strict confidentiality of patient, practice and financial information
Ensuring a high level of accuracy in all administrative and billing tasks
The Successful Applicant Will:
Be compassionate with a caring and qualified disposition
Have strong attention to detail
Demonstrate a friendly and patient-focused approach
Present professionally at all times
Remain calm and composed under pressure
Be motivated and willing to learn
Essential Criteria
Excellent organisational skills with the ability to take initiative and follow instructions
Strong computer literacy
Ability to work independently and as part of a team
Previous experience in medical rooms (highly recommended)
Experience using Xestro or similar medical software
If you are an experienced medical receptionist who takes pride in your work and enjoys being part of a professional and hardworking team, we would love to hear from you.
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📌 Medical Reception (Melbourne)
🏢 seek.com.au
📍 Melbourne