Job Description
The Vehicle delivery co-ordinator is charged with ensuring a high level of customer satisfaction through the efficient, effective and timely co-ordination of the driver's new vehicle order, ensuring proactive communication with all stakeholders through to vehicle delivery and settlement of the recent novated lease.
Job Requirements
Excellent phone manner and communication skills
Good attention to detail
Strong time management and organisational skills
Excellent stakeholder management skills
Ability to effectively negotiate
Ability to manage workload efficiently and deal with competing priorities
Ability to work to deadlines in a fast-paced environment
Job Responsibilities
Monitor and coordinate delivery of third-party accessories between suppliers to ensure vehicle delivery occurs on time
Proactively communicate with the driver regarding progress of their Novated lease.
Ensure information is always maintained accurately and up to date, to ensure client is always provided correct information
Professionally handle any issues or complaints in line with complaint management process.
Follow through to resolution in a timely manner




Effectively liaise with internal/external stakeholders – Sales, Purchasing, Procurement, Suppliers and Trade Advantage teams getting to the source of any issues that may impact the driver to ensure a high level of customer satisfaction
Manage key events/tasks of the vehicle purchasing process life cycle - with all stakeholders, in accordance with sgfleet policy and procedures
Manage and process dealer paperwork and documents ensuring they meet the Financiers requirements
Manage internal reports on outstanding deliveriesContinually review, assess and follow up overdue/outstanding orders
Job Benefits
Recharge and relax with up to 4 days of wellness days every year
We offer industry leading 20 weeks paid parental leave
Monetary service milestone awards
Career progression opportunities
Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
Two paid volunteer days each year
Health and wellbeing support including a subsidy and an Employee assistance Program
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📌 Vehicle Delivery Coordinator (New South Wales)
🏢 SG Fleet AU
📍 New South Wales