This position is responsible for supporting the governance, design and continuous improvement of operational processes within assigned domains, ensuring alignment with enterprise standards and business objectives.
The role provides process expertise, operational insights and governance support to drive consistency, efficiency and sustainable business outcomes.
Through data analysis, stakeholder engagement and continuous improvement practices, the role helps maintain operational integrity and enable effective service delivery.
Job Requirements
Tertiary qualification in Business, Operations Management, Process Improvement, Project Management, Commerce or a related discipline
Experience in process analysis, process improvement, business operations, or continuous improvement roles
Demonstrated experience documenting and mapping business processes using recognised methodologies and tools
Robust analytical skills with the ability to interpret data, identify trends, and develop practical recommendations
Experience working with a range of stakeholders to drive process improvements and operational efficiencies
Knowledge of operational governance, risk management, and compliance frameworks
Experience supporting change initiatives and process implementation within a medium to large organisation
Experience with process mapping and workflow tools (e.g., Visio, Lucidchart, Signavio, ARIS, or similar)
Certification or training in Lean, Six Sigma, Business Process Management (BPM), Continuous Improvement, or a related discipline is desirable




Project management or business analysis certification (e.g., PRINCE2, Agile, CBAP, BABOK, or similar) is desirable
Job Responsibilities
Analyse, document and continuously improve operational processes to enhance efficiency, consistency, scalability and customer outcomes
Support the implementation and maintenance of domain governance standards, process documentation, business rules and operational procedures
Collect, analyse and interpret process and operational performance data to identify trends, risks, data quality issues and improvement opportunities
Investigate process-related operational issues, perform root cause analysis and support the implementation of sustainable solutions and corrective actions
Partner with business leaders, subject matter experts and operational teams to support process, governance and business improvement initiatives
Support the delivery and adoption of process changes through effective communication, training and stakeholder engagement
Contribute to continuous improvement and governance capability by promoting best practices, compliance and consistent
Recharge and relax with up to 4 days of wellness days every year
We offer industry leading 20 weeks paid parental leave
Monetary service milestone awards
Career progression opportunities
Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
Two paid volunteer days each year
Health and wellbeing support including a subsidy and an Employee assistance Program
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📌 Process Specialist (New South Wales)
🏢 SG Fleet
📍 New South Wales