Customer Experience – Momentum Specialist
Why You'll Love This Role
If you're passionate about helping customers, love problem-solving, and want to be part of Australia's fast-growing renewable energy sector, this is a rewarding prospect to join an industry leader.
As a Momentum Specialist, you'll be the friendly expert who connects with customers right after their solar installation - empowering them to understand their system, maximise their savings, and feel confident in their decision to go solar.
Your support directly reduces future issues and ensures customers experience exceptional value from day one.
This is a customer-facing role with genuine purpose: you'll help people save money, reduce energy stress, and feel confident using renewable technology.
What's In It For You
$60,000 base salary + incentives
Make a meaningful differenceby educating homeowners about renewable energy and savings
Full training provided- no solar experience required
Weekly coaching and development sessionsto help you thrive
Clear career pathwayswithin Customer Experience, Operations, or Energy Advisory
Join a supportive, people-first teamwhere your impact is recognised
Be part of a values-driven companywith exceptional customer ratings and a strong community focus
About the Role
Your role is to deliver high-qualityMomentum Sessions, a personalised post-installation experience that helps customers understand their system, energy usage, and long-term savings potential.
You'll build trust, educate customers, troubleshoot simple issues, and make expert recommendations that support better energy habits.




Key Responsibilities
Conduct engaging one-on-one Momentum Sessions with customers after their installation
Explain how their solar system works and how to maximise savings
Provide simple, practical education around bills, monitoring apps, load-shifting and energy usage
Recommend better energy retailer options and usage patterns
Troubleshoot basic connectivity issues so customers always have visibility of their system
Resolve concerns with empathy and confidence
Send follow-up emails outlining next steps and key information
Maintain accurate notes and customer records
About You
This role is ideal for someone who genuinely enjoys helping people and can communicate clearly and confidently.
You will thrive here if you are:
A great communicator with a warm, reassuring style
Confident on the phone and able to guide customers calmly
Curious and willing to learn technical concepts (full training provided)
Able to problem-solve and explain information simply
Organised, proactive, and committed to delivering great experiences
Experienced in customer service, call centre, energy, sales support, or advisory (highly regarded)
About RESINC Solar
Since ****, RESINC Solar has become one of Australia's highest-rated renewable energy companies.
Our reputation is built on delivering exceptional customer experiences before, during, and long after installation.
With local teams across the East Coast, we're proud to empower communities with clean, affordable energy while maintaining a strong focus on personalised service.
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📌 Customer Experience – Momentum Specialist (Queensland)
🏢 Resinc Solar
📍 Queensland